Frequently Asked Questions
Frequently Asked Questions
If you don't see the answer you're looking for, please reach out to our Customer Care Team. We're happy to help!
How will my item be shipped?
We ship all items via UPS or FedEx from our warehouse in California. During checkout, you can choose how you would like your item to be shipped.
How do I exchange or return a product?
World Gourmet is committed to producing a quality product that anyone will love! If you are not completely satisfied with your product, please email us at support@worldgourmetfood.com and we'll gladly refund or exchange your purchase. When submitting a return, please include your order# in the subject line.
What types of payments do you accept?
We accept payment by Visa, American Express and Discover through our secure payment gateway.
How should I store my World Gourmet Quinoa Meals?
Our ready to eat meals can be stored in your pantry or in your refrigerator before opening. Once opened, we recommend, putting your meal in the fridge and eating within 1 day.
How should I store my World Gourmet Macedoine Fruit?
World Gourmet Macedoine fruit can be stored on a non-refrigerated shelf or in your refrigerator before opening. The shelf life is indicated on each jar. Once opening, the jar needs to be stored in the refrigerator and we recommend eating within 14 days.
How should I store my World Gourmet Cacao Powder?
World Gourmet Organic Raw Cacao powder should be stored in a cool, dark, dry place. Avoid putting it in the refrigerator or freezer unless sealed airtight. For freshness after opening, keep sealed tightly in cool, dark, dry place.
How should I store my World Gourmet Maca Powder?
World Gourmet Maca powder should be stored in a cool, dark, dry place. Avoid putting it in the refrigerator or freezer unless sealed airtight. For freshness after opening, keep sealed tightly in cool, dark, dry place.
Why does my Maca contain a warning label?
We at World Gourmet believe that it is important to be informed. The warning label you see on your bag of Maca is a requirement for a number of foods and commodities in the state of California under Proposition 65. In case you aren’t familiar with Proposition 65 below is a quick summary:
The full name of Prop 65 is California’s Safe Drinking Water and Toxic Enforcement Act of 1986. This proposition was originally written to limit substances in drinking water. Over time the list has been updated and currently has over eight hundred substances. A number of these substances, such as the ones found in Maca, are present in our environment in small amounts and can be absorbed from the soil into the plants grown for food. Proper washing and processing of the plants does not fully remove these substances, and as a result many foods contain very small unavoidable amounts of substances (parts per million or billion depending on the food) that were incorporated into the food matrix during the growing process.
While the goal of the United States Food and Drug Administration (FDA) is to limit the exposure to substances to the greatest extent possible, the FDA takes into account that even with using good practices the absorbed substances from our environment cannot be completely removed from food. Water, due to its make-up, is able to be more thoroughly filtered and therefore a greater amount of substances can be removed. Since Prop 65 was originally written for water – the limits it enforces do not always take into account the inability of some of these environmental substances to be completely removed. As such, there are many foods that meet the safety standards for FDA, however are unable to be below the levels listed in Prop 65 and therefore product labels need to carry the warning for consumers to be informed. You will likely start seeing the Prop 65 warning on more products as the state of California has made it a requirement as of August 30, 2018 for other commodities to be labeled with this warning.
We source the highest quality organic foods from around the world and implement tools, testing and systems to ensure safety. Our Organic Maca Powder contains only dried maca root. The warning label is due to the heavy metal content inherent to the environment and the final product (Organic Maca Powder) is within the standards set by FDA.
Additional information can be found here:
https://oehha.ca.gov/proposition-65/about-proposition-65
https://www.fda.gov/Food/FoodborneIllnessContaminants/Metals/ucm557424.htm
How do I eat the Quinoa meals?
Quinoa meals can be eaten straight out of the package or warmed up in the microwave . Try it straight from the shelf or warm it up for a soothing meal. Our meals also come with a spork, so no need to dirty any utensils.
How do I use Maca and Cacao Powder?
Maca and Cacao were eaten by our ancestors, but they were most often consumed as part of a recipe, not as a dry powder. Please do not eat dry powdered foods straight from the package. These items are meant to be mixed in smoothies, yogurts or added to your favorite recipes. We have recommended recipes on our bag; however, the internet also has an abundance of great options and your creative culinary skills may find other delicious uses for these products.
Do the Quinoa meals need to be refrigerated?
No refrigeration necessary until the Quinoa meals are opened. Once opened, keep them in the refrigerator and eat with 1 day.
When did World Gourmet start?
World Gourmet launched in 2017 by a Palos Verdes, California privately owned company. World Gourmet first launched their first products on the Amazon platform and continues to expand the brand internationally.
Where are World Gourmet products made?
We travel the world to source the best-tasting “plant based” foods from all over the planet. Our products are grown, harvested and packed at the source in each producing country. This allows us to offer you the highest quality products at a value price.
How do I contact World Gourmet?
We would love to hear from you! If you have any questions or comments, please contact us at support@worldgourmetfood.com and one of our team members will be happy to help you.
Couldn’t find the answer to your question? Please send us an email at support@worldgourmetfood.com and we will be happy to answer you.